January 9, 2004

Hank MacKnew, Sales Manager
The Shield Group, LLC
8304 Warbler Road
Suite 100
Weeki Wachee, FL 34613

Dear Hank:

We are coming up on one full year of using PASSTIME and figured it would be a good time to inform you of our experience. When we first spoke I definitely saw value in your product and wanted to try it out. However, in no way did I think I would be writing this letter today to tell you that we have increase our Collection Percentage from 60% to 83%. NONE of our customers that have PASSTIME installed on their vehicles pay late! We look forward to the very near future when all of our accounts have a PASSTIME installed on it.

Again, thank you very much for you and your company’s service in the last year!

Sincerely,